Payment, Cancellation And Refunds Policy

Cancellation And Refunds

All bookings, cancellations or amendments must be made telephone and confirmed by email and
acknowledged by
the Principal by return email. Otherwise, we reserve the right to charge the customer for the full
amount. This also
applies to bookings that are made within 24 hours of the collection time.
If the cancellation is made within the time limits and acknowledged by our office team we will
refund any charge to
the payment used to make the booking, under the terms set below.
If the Customer cancels their Contract with the Principal, then they may be liable to pay a
Cancellation Fee or a
Cancellation on Arrival Fee in any instance where:
If the booking is for a passenger car, and that car has already been dispatched for the collection of
the Passenger,
then there will be a Cancellation on Arrival Fee. This fee will be equal to the minimum charge for
that booking.
Where notice of cancellation is provided by the Customer to the Principal less than 24 hours before
the collection
time the Cancellation Fee will be equal to the full amount quoted for the booking.
If the customer fails to show up at the designated location and time for which a reservation has been
made and a
confirmation was sent out, all monies paid will be non-refundable.
If no contact has been made with the Passenger after 15 minutes of the booked pick up $me, the
Principal reserves
the right to terminate the booking and may charge a cancellation fee and waiting $me.
The Customer may cancel a booking without charge in the following circumstances:
Where notice of cancellation is greater than 24 hours there will be no Cancellation Fee.
Rates are subject to change at any $me with prior written notice to you by the Principal, due to a
number of factors
beyond our control e.g. increase in fuel prices and other related costs. The customer can cancel the
booking if this
unacceptable and a refund will be given.
The Driver takes more than 15 minutes longer to arrive at the Collection Address than originally
quoted.
You made a Pre-Booked Booking and you have not received an email confirmation or SMS advising
you that your
Driver is on the way/details of your Driver such as the Vehicle licence plate number and the Driver’s
photo and
contact details prior to the scheduled pick up $me.

For any questions or clarifications, please contact us at info@luxdrivelondon.co.uk or via phone at +44 (0) 208 064 2404