Privacy Policy

1. Data Collection

We may collect the following personal data:

• Full name and contact details (email, phone number)

• Billing address and payment details

• Pickup and drop-off addresses

• Flight or travel details

• IP address and browser metadata

2. How We Use Your Information

Your data may be used to:

• Confirm and manage bookings

• Provide updates and service notifications

• Process payments and invoices

• Respond to inquiries or feedback

• Improve website performance and user experience

3. Legal Basis for Processing

We collect and process personal data under the following lawful bases:

• Consent (e.g. marketing preferences)

• Contractual necessity (e.g. to fulfil bookings)

• Legal obligations (e.g. invoicing)

• Legitimate interests (e.g. business development)

4. Data Sharing

We only share data with:

• Internal staff and chauffeurs to carry out services

• Trusted third-party service providers (e.g., payment gateways, booking platforms)

• Legal authorities if required under law

5. Cookies & Tracking

Our website uses cookies to enhance user experience and collect analytics data. You can control cookie preferences through your browser settings.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

7. Data Security

We implement strong physical, electronic, and managerial procedures to protect your information. Data is stored securely and access is limited to authorized personnel only.

8. Your Rights

Under UK GDPR, you have the right to:

• Access and correct your personal data

• Request data erasure (in certain cases)

• Object to or restrict data processing

• Withdraw consent

• File a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, email us at info@luxdrivelondon.co.uk

9. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website.