Lux Drive London Terms And Conditions

Company Information:

Lux Drive London is the trusted name in the chauffeur industry in London, a company incorporated and registered in England, Brentford, near London city, under company number 10513045.
Transport for London (TfL) Operator Licence No: 0109290101

1. Definitions

• “Company” refers to Lux Drive London, including its directors, employees, subcontractors, and affiliates.

• “Client” refers to the person, business, or organization making a booking for chauffeur services.

• “Passenger” includes any individuals traveling in the vehicle booked by the client.

• “Chauffeur” means the professional driver assigned by the company to perform the booked service.

• “Vehicle” refers to the vehicle provided by Lux Drive London or its partners to perform the transportation service.

2. Bookings

• Bookings may be made online via the booking form, WhatsApp, telephone, or email. Confirmation will be sent to the client via email or SMS.

• For airport bookings, clients must provide full flight details, including flight number and arrival/departure times.

• It is the client’s responsibility to ensure all booking details are correct. Any inaccuracies must be reported immediately.

• Bookings are subject to availability and should be made at least 24 hours in advance for guaranteed service.

3. Pricing & Charges

• Prices are quoted in GBP and include fuel, chauffeur service, and standard mileage unless otherwise stated.

• Additional charges may apply for tolls, congestion charges, airport parking, or extra waiting time.

• Night rates or peak hour surcharges may apply for bookings between 22:00 and 06:00 or during holidays.

• VAT, where applicable, will be added to the total cost.

4. Payment Terms

• Payments can be made by debit/credit card, PayPal, bank transfer, or via invoice for corporate accounts.

• All individual bookings must be prepaid in full before the journey unless credit terms have been pre-approved.

• Corporate clients may be eligible for monthly invoicing with prior approval and subject to credit checks.

5. Waiting Time & Delays

• For airport pickups, 60 minutes of free waiting time is included after the actual landing time.

• For all other locations, 15 minutes of free waiting time is provided.

• Additional waiting time will be charged in 15-minute increments.

• Lux Drive London monitors flight arrivals, but cannot guarantee that the chauffeur will be able to wait beyond a reasonable limit if the Client is unreachable.

6. Cancellations & Refunds

• Cancellations made more than 24 hours before the scheduled pick-up time will be refunded in full.

• Cancellations within 24 hours of the pick-up time are subject to a 50% cancellation charge.

• No-shows or cancellations made less than 2 hours before the journey are non-refundable.

• Refunds will be processed using the original payment method within 5-7 working days.

7. Conduct & Safety

• Passengers are expected to behave respectfully and in accordance with safety regulations.

• Smoking, alcohol consumption, and drug use are strictly prohibited inside the vehicle.

• Any damage to the vehicle caused by the passenger(s) will be charged to the Client.

• The chauffeur has the right to terminate the trip without refund if passenger behavior is deemed unsafe or abusive.

8. Luggage & Belongings

• Clients are responsible for their own belongings. The Company is not liable for any lost, damaged, or forgotten items.

• Excess luggage must be declared at the time of booking. Failure to do so may result in the vehicle being unable to accommodate the load.

9. Vehicle Availability & Substitution

• The Company reserves the right to substitute any vehicle with one of equal or higher standard if the booked vehicle is unavailable.

• In cases of mechanical failure or emergency, an alternative vehicle may be dispatched. Refunds will not be issued if a replacement of equal quality is provided.

10. Liability & Insurance

• Lux Drive London maintains comprehensive vehicle insurance and public liability cover.

• The Company will not be held liable for any delays caused by traffic, weather, accidents, or other circumstances beyond its control.

• The Company shall not be liable for any consequential losses arising from delays or missed appointments.

11. Force Majeure

• The Company shall not be held responsible for failure to provide services due to acts of God, war, terrorist activity, civil commotion, strikes, or any event beyond its reasonable control.

12. Governing Law

These Terms and Conditions are governed by the laws of England and London. Any disputes shall be resolved exclusively in the courts of England.