Lux Drive London Terms And Conditions Of Service

1. Purchase of Services

By making a booking enquiry by phone, or via email, the Customer agrees that they are legally
capable of entering
into binding contracts and are 18 years old or over. The Customer confirms that all personal
information provided in
order to receive the Services is true, accurate and up-to-date.
To obtain a quote or make a booking, you are required to provide us with the number of adults, ages
of children,
collection and destination address and postcode, your contact details: full name (Title, first name
and surname),
contact mobile number, email address and payment method. (It would also be helpful to inform us
of any special
requirements.) Failing to comply with these requirements means we will not be able to provide you
with a quote or
booking.
The Principal may at its discretion, without liability and without giving reasons refuse to accept any
booking.
The Customer shall not use a Passenger Vehicle for any unlawful or illegal purpose and to comply
with all applicable
law.
All prices quoted are in GBP excluding VAT, with hiring starting at the collection point (A) (Full
address and postcode
must be provided) and finishing at the drop-off point (B) (Full address and postcode must be
provided).

2. Carriage of Passengers and Luggage

2.1 The Customer shall be liable in respect of all charges relating to the booking.
2.2 The journey commences when the Passenger(s) board the vehicle and ends when they leave the
vehicle on arrival
at the end destination.
2.3 The Customer must not attempt to load any vehicle beyond the number of passengers that it is
legally permitted
to carry. The driver will refuse to commence the journey in such circumstances and the booking will
be cancelled.
2.4 The Passenger shall be responsible for their luggage and personal items at all times and shall
ensure that they are
loaded into the vehicle before the beginning of the service and unloaded from the vehicle on
completion of the
service. The Principal will accept no responsibility for any loss or damage to luggage and personal
items or
consequential losses arising as a result of luggage and personal items that are not loaded or
unloaded from the
Passenger vehicle.
The only obligation of the Principal in relation to any Luggage & Personal Items or other items left
behind by
Passenger(s) in the Vehicle upon completion of the Service shall be to report the items found, inform
the Customer
that Luggage & Personal Items or other items have been found, and when and where they can be
collected. The
Principal keeps a written record of Lost Property and items will be stored by us for a period of 3 months and
there after we shall be entitled to dispose of such property as we see fit.
2.5 The Customer shall be responsible for the conduct and behaviour of the Passenger(s) and shall
pay for any loss or
damage caused by the Passenger(s) to the vehicle or any other property. This is including but not
limited to cleaning
costs following any spillage or soiling of the vehicle including (body fluids e.g. urine, blood or vomit)
in the interior of
the vehicle. We may charge for reasonable repairs. We will charge £80 cleaning charges to de
contaminate the
vehicle plus £90 loss of earnings for the Driver due to the Passenger Vehicle being out of use for
cleaning.
2.6 The Driver is responsible for the safety of the vehicle and passengers. The Driver has the right to
refuse carriage
to any Passenger that he reasonably believes to be in an unfit condition to travel, is in our opinion
thought to be
under the influence of alcohol or drugs, intoxicated, threatening, abusive, dangerous or disorderly
and whose
behaviour poses a distraction or threat to the driver, other road users, the vehicle or other
passengers.
2.7 Passengers are not permitted to smoke in any Passenger vehicle including the use of electronic
cigarettes/vape
sticks.
2.8 The Driver will only carry assistance dogs such as Guide Dogs and hearing dogs accompanying
passengers with
sight/hearing impairment which will have been informed when booking.
2.9 Passengers shall not consume alcohol or food in a Passenger vehicle and we reserve the right to
terminate the
journey at any $me. Passengers with medical conditions such as diabetes are permitted to eat.
2.10 All Passengers shall comply with all applicable legislation and regulations including the
requirement to wear seat
belts at all times. The Road Traffic Act 1988 states that vehicle drivers and passengers are obliged to
wear seatbelts.
An exception is if the Passenger can show a ‘Certificate of Exemption from Compulsory Seat Belt
Wearing’ confirming
it is inadvisable for them to wear a seatbelt on medical grounds.
2.11 We will not allow unaccompanied minors or teenagers under 18 years old to travel in a
Passenger vehicle.
2.12 Missing Flights/Delay – It is the responsibility of the Customer to ensure that they have allowed
sufficient time
to reach the airport. The Principal will not be liable for any direct or consequential loss, delay or
inconvenience
caused to the Passenger(s) by the actual journey $me.

3. Charges

Quotes are not fixed prices, but only an estimate and do not include any additional waiting time
which will be
confirmed after the journey is completed.
3.1 All charges quoted are exclusive of Value Added Tax (VAT), which will NOT be charged for any
bookings
3.2 On providing your Collection Address, Destination Address and requesting a Vehicle, you will
receive a quotation
by phone or by email showing the amount of the Charges for the requested journey. Quotations are
made subject to
a suitable vehicle being available. Quotations are given in accordance with details provided by the
Customer. Unless
otherwise stated, admission charges, meals, accommodation, toll fees and parking charges for
special events are not
included in the price.
Prices for bookings do not allow for public and bank holidays e.g. Easter, Christmas Eve or Day, or
New Year’s Eve or
Day where 50% additional charges will apply. All other bank holidays will be subject to a 25%
surcharge.
All bookings scheduled into, or driving through the C Charge Zone during operating hours will incur a
£5.00 flat fee.
This will be included in the price quoted for the booking.
3.3 Where hours are agreed with the Principal for the long distance transfer of passengers, these
must be strictly
observed to comply with the current regulations governing drivers’ hours and rest periods. “A break
or breaks
totalling at least 45 minutes after no more than 4 hours 30 minutes driving” applies.
The Principal reserves the right to curtail or otherwise alter any hire that does not comply with the
relevant
regulations. Seat belts/legal requirements/driver’s hours. The Customer and its Passenger(s) shall
not require the
driver of the Vehicle to break any provisions of the Road Traffic Acts, or the rules contained in the
Transport Act 1968,
as amended; the AETR Agreement; or the EU Regulations (EC Reg. 561/2006, as amended) relating to
driver’s
maximum daily hours and rest periods.
3.4 In the event that the Customer or any Passenger requires the driver, at the beginning of or
during the course of
the quoted journey to make any additional or alternative pick-up(s), stops, collections of
Passenger(s) or to drop off
Passengers at any locations other than specified in the Quoted journey or to take any variation from
the Quoted
journey or follow a route other than the Driver’s chosen route, additional charges will be made. Any
Passenger
wishing to amend the Quoted journey must first contact the Principal using the office number to
gain consent. The
passenger can then provide addresses or clear instructions to the Driver. We may obtain consent
from the Customer
for such amendment prior to agreeing the amended instructions. An amended booking confirmation
will be emailed
to the Customer.
3.5 Waiting Time General – Passenger(s) and any luggage or personal items shall be ready for
collection at the time
stipulated at the point of booking. The Principal will allow a grace period of 15 minutes for loading or
waiting. If
Passengers have not boarded during this $me, the Principal has the right to charge for the total
loading/waiting $me
at 50p per minute.
3.6 Waiting time – Airports, International Train Terminals, Seaports – The Principal will allow 60
minutes of
complimentary waiting time for quoted journeys from an international flight into a UK airport. All
other journeys
include 15 minutes of complimentary waiting time. Thereafter the Principal reserves the right to
charge the Customer
for the total waiting time. The Principal reserves the right to terminate the Contract after the 60 and
15minute grace
period if no contact has been made and charge a termination fee and waiting $me.
3.7 An additional charge of £10 will apply when more than one child seat is requested. If you wish to
use your own
child seat you will be responsible for installing it safely and removing it at your destination. Care
must also be taken
to not damage the vehicle interior with your child’s seat. Otherwise, you will be charged to
compensate for this.
3.8 All parking fees, airport or otherwise, tolls, zone fees will be recharged to the Customer.